I work with leaders, managers and teams to develop and implement strategies that care about how people feel. 

You want to attract and retain a bright, talented and motivated team. And you want them to feel great about coming to work. After all, you know that a happier team is a more productive team.

Just as you care about your team, you also care about your customers. You want them to value your brand. You want them to come back. You want them to refer.

You know that customer service is more than the odd discount code and a “we really value your custom” automated call. But how do you really make people keep coming back and keep recommending you?

This isn’t about giving your team free sweets or enforcing organised fun. Neither is it about paying lip service to how a customer is treated just to get ahead. It’s about a strategic, emotionally intelligent approach to working out how you want people to feel.

I bring my expertise developed as a Head of People to help you develop and implement your team or customer strategy. Whether it's around team vitality, culture building and customer experience.

I work with leaders, managers and teams to develop and implement strategies that care about how people feel. so that people are happier, productivity is increased and results are greater.

Vaguely aware of agile work processes or a ‘customer first’ approach, but you’re not sure how you can bring these concepts into your culture.

Acutely aware of how important it is to attract and retain the best talent, but you don’t have the time or the expertise to figure out how to go about it.

Struggling to give your customer what they want. They aren't coming back and you're having to spend to keep acquiring new people. Your NPS isn't where you want it.

Fascinated by the latest research on employee satisfaction and mental health. You want to be a vibrant, vital place to work. With great performance too.